Islambox - Refund Policy

Refund Policy

You have up to 28 calendar days from the time you receive your Islam Box to initiate a return. Physically Damaged or Abused Islambox STB may not be returned for refund or exchange under any circumstances. Unless such product is Dead on Arrival (like the remote is not working upon arrival). If the item is returnable and you send it back to us unopened in the original box. Islambox will offer you a refund based on your original method of payment, however after 28 days of order date there will be no refund. The Islam Box should be received at our warehouse within 28 days of order date, and then refund will be made after deduction of one month subscription plus the cost of postage and packaging. Islam Box must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product.

TO OBTAIN AUTHORIZATION FOR RMA

1. You must call Islam Box customer support.
2. You must create the Ticket by yourself, or request to the customer support representative.
3. You must send a fresh picture of the Islam Box STB.
4. Request the RMA (Return Material Authorization) form and download the RMA form.

Rules and Regulations.

1. You will be responsible for the return shipping cost of your defective product.
2. Ticket number shall be created on the website to initiate RMA.
3. At our determination. You will receive a replacement product of like grade and quality. The replacement product may at our option be a future version or edition of your original product. We reserve the right to replace the product with a remanufactured or refurbished product.
4. The replacement product will be mailed to you at no cost.
5. Islam Box ensures 12 months warranty period in which you can replace the box.
6. The manufacturer’s warranty seal must be intact and the box should not e repaired or opened by any one except Islam box.
7. Make sure that you ship the whole package as it was shipped to you, which includes; Power adapter, remote control with working batteries, S-video cable, composite or the RCA cable, the Ethernet cable and the original packaging.
8. Any damage to the equipment may void or disqualify the replacement.

NOTE: Islam box reserves the rights of making any final decision.